Cutting tools, drills, and grinding bits which support the ceramic industry, hobbyists and tradesmen.

Ordering Information

CUSTOMER SATISFACTION

If you have a question or do not understand how our products work, simply call USA & Canada
1-800-676-8907 or FAX 607-785-2405. A Truebite® representative will answer your questions. If you have a question our representative cannot answer, please be patient. We will call you back after we confer with our experts to be sure that the information we give you is correct.

PHONE ORDERS:

To order directly from Truebite Inc.®, for information or to contact your local representative, call toll free: 1-800- 676-8907. After normal business hours (9:00 - 5:00 EST) Monday thru Friday your call will be answered by our answering machines.

Print our order form. FAX your order 24 hours a day: 607-785-2405.

American Express, Visa, or Mastercard accepted. Canadian or other out of country orders must be made payable in U.S. funds.

Minimum shipping and handling for each order is $6.95. Orders to Alaska and Hawaii will pay actual shipping charges. $25.00 minimum purchase required with each order.

MAIL ORDERS:

Print our order form. Print your name, address, and phone number. Print AmericanExpress / Visa / Mastercard number and card expiration date. A $25.00 minimum purchase required with each order.

FAST SHIPPING:

We make a great effort to ship quickly! Retail orders will receive priority. UPS shipments should take between 1 to 7 business days, depending on your location. Express delivery available upon request and at the expense of the customer at standard Express UPS rates.

BACK ORDERS:

We try to maintain an ample stock of all our products. We will advise you of any back orders and ship them within 48 hours after we receive the products, or we will let you know that you need to reorder at a later date.

SUBSTITUTES:

Truebite® reserves the right to substitute products of equal or greater value for all products subject to availability.

DEALER RETURNS:

Other than warranty returns, all returns are subject to a 15% restocking charge. Dealer/distributor is
responsible for all return shipping charges. All products returned must be in new and resellable condition.